Important Message Regarding COVID-19
On behalf of everyone at Touchstone Investments, our hearts go out to all those impacted by COVID-19. There is nothing more important to us than the health and well-being of our shareholders, business partners, associates and communities.
In this climate, we want to take a moment to communicate our commitment to you. First, we have strong and well-tested business continuity plans in place to serve our customers, protect our associates, and sustain the excellent service you have come to expect. Second, we understand that “business as usual” is not an option right now.
Rest assured that we are available and ready to help you remotely. In addition to the aggressive measures we have taken to make certain our associates are able to carry out their responsibilities under a variety of circumstances, we have reviewed back up measures and reinforced the most critical functions throughout each part of our company. Our associates are able to communicate with each other seamlessly using various technological platforms despite the very different physical work arrangements. We are pleased to say that our culture of collaboration is thriving.
During this uncertain and stressful time, it is more important than ever that we stay connected to you, while we also practice social distancing to keep our communities safe. We are fully operational and as reachable as we have always been. Please continue to use the same contact information you have always used.
Should you need other alternatives, you can also reach us:
Via our website or by telephoning us:
Financial Professionals: 800-638-8194
Institutional Services: 866-610-6673
Shareholder Services: 800-543-0407
The world has changed quickly, and citizens around the world are adapting to a “new normal.” We want to thank all of those taking extraordinary measures to keep their families and our community safe. We are especially thankful for those medical professionals, first responders, grocery store clerks and critical supply chain workers — just to name a few — who are on the front lines of this crisis and are working diligently to protect and nurture our communities.
Thank you for your continued trust in Touchstone Investments. We are confident we will weather this storm and come through this better together!