customer service representative

Let's Connect

Building trust and personal connection are what we value most in our relationship with you. That's why delivering superior customer service is our top priority. We understand your time is important, so we make it easy to reach us. We're here to provide you with quick, helpful answers and reliable, friendly service. Our dedicated staff of professionals are ready to help you learn more about our products and services. Connect with us however it's convenient for you, whenever you need us.

Give Us a Call

Our team of professionals are happy to talk with you during regular business hours. Spanish-speaking representatives are also available.

Let Us Call You

We understand you're busy, so there's no need to wait on hold. Let us call you back in the next few minutes to discuss your request.
Schedule a Callback

Send Us an Email

Send us your inquiry via our simple email submission form. You can expect a confirmation shortly and a response within two business days.
Email Us

Find an Office or Rep

Locate a Western & Southern Life office by your current location or zip code or search for a Financial Representative by his or her last name. 

Request Your Quote

Answer a few simple questions and one of our representatives will give you a call to discuss your quote. We're here to help however we can. 


Request an Appointment

Want to learn more about our products and services? Submit an online request to set up an appointment with one of our representatives.


Call Center Hours

MONDAY - THURSDAY  8:00 AM - 10:00 PM ET 
 FRIDAY 8:00 AM - 6:00 PM ET
 SATURDAY  9:00 AM - 1:00 PM ET
 SUNDAY  Closed

Mailing Address

Western & Southern Life
400 Broadway
Cincinnati, OH 45202-3341

Send Us a Fax

Use one of the two fax numbers below to send us your request, inquiry or paperwork.

Power of Attorney or Legal Document

Medicaid and Government Programs

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