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Western & Southern Life ranked second in the J.D. Power 2025 U.S. Individual Annuity Study, a national benchmark of customer satisfaction in the individual annuity market. The annual J.D. Power study measures customer experiences across eight core dimensions: trust, value for price, ability to get service, ease of doing business, people, product offerings, digital channels and problem resolution.
Western & Southern Life is a member company of Western & Southern Financial Group.
Western & Southern’s performance in the J.D. Power study illustrates its continued commitment to serving customers with care and delivering financial strength and security throughout life’s journey.
“Doing business the right way means putting people first,” said John F. Barrett, chairman, president and chief executive officer of Western & Southern Financial Group. “That belief shapes how we serve our customers, and this ranking by J.D. Power is a meaningful reflection of that focus.”
Customer satisfaction is central to Western & Southern’s unified vision and approach to provide life insurance, investments and retirement solutions to individuals and families planning for their financial futures. Annuities offer a guaranteed income stream and can provide long-term financial security throughout retirement.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
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