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Start a Claim

Losing a loved one is difficult, which is why we provide supportive and timely service when the time comes to file a claim. We're here to help you every step of the way.
Give Us a Call Today 800-677-9595

Information to Have Available

Insured person's full name, date of birth & state of residence
Life insurance policy number (if known)
Name of person reporting the claim & relationship to the insured

Step 1: Contact Columbus Life

First, let us know about your disability, life insurance or annuity claim. If you call our service center to report the claim, we will begin the process immediately. If you submit the request through our website, a service representative will be in contact with you soon to obtain the information needed to initiate the claim. All necessary claim forms will be mailed to you within seven business days.

Give Us a Call

We realize this is a difficult time, which is why our team is dedicated to the accurate and timely payment of your claims. Call us Monday through Friday 8:00 a.m. to 4:45 p.m EST.


Contact Your Financial Representative

Contact your Columbus Life financial representative, who can then contact us on your behalf. 

Complete the Claims Request Form

Complete the Claims Request Form to request the necessary claim forms.
Start Your Claim

Step 2: Complete & Submit Claim Forms

Once you receive the claim forms by mail, complete and submit them to Columbus Life. In the event that we need more information, we will contact you.

Step 3: Evaluate Your Claim & Receive Your Funds

When we receive your forms, the review process will begin. We analyze each claim individually with regard given to the facts submitted, the specific policy provisions and any applicable state and federal laws. Once your benefits are approved, we will contact the beneficiary of the policy and mail your benefit payment within seven business days.