Our Family of Companies
western & southern financial group
western & southern life
columbus life insurance company
eagle realty group
fort washington investment advisors
gerber life insurance
integrity life insurance company
lafayette life insurance company
national integrity life insurance company
touchstone investments
western & southern financial group distributors
western southern life associates discussing business opportunites
We'll Help Make It Simple. That's Our Promise to You. 

Whatever your insurance and retirement planning needs, Western & Southern Life has the skills and experience to deliver practical solutions wherever life's path leads you. 

Providing You With Superior Customer Experience

At Western & Southern Life, we adhere to a basic principle: exceptional service to our policyholders. High-quality, personalized service has always been, and continues to be, our company's primary objective. Through our affiliate companies and a growing staff of financial representatives, we can help you with life insurance, retirement solutions and evaluation of your financial needs and goals.

With 132 offices operating in 23 states and Washington D.C., as well as a Cincinnati-based contact center, you have access to financial representatives who will review your needs and work with you to find financial solutions that fit your budget. This personal touch has made us what we are today — a financial institution recognized throughout the industry for its outstanding strength and stability.

Western & Southern Life is a member of Western & Southern Financial Group — a Fortune 500 company headquartered in Cincinnati, Ohio — along with our strategic partners, Western-Southern Life Assurance Company and W&S Brokerage Services, Inc.

Serving With Heart

Christina Cardenas (left) and Michelle Honnert (right), both associates in our claims department, received a claim in early September from the co-beneficiary of a Western & Southern Life policy. The insured had passed away and the co-beneficiary’s home and all his belongings had been destroyed by Hurricane Harvey. The team was able to quickly send the death benefit of the life insurance policy to the co-beneficiary’s temporary residence in another state. He responded with appreciation for the quick action he received. 

Just a note to thank you for all you have done to get the death benefit check out to me in such a timely fashion. Rarely do you see that kind of commitment to customer service in big corporations. Both of you are truly champions in my book. Thank you from the bottom of my heart.

- Western & Southern Life Policy Co-Beneficiary, Aurora, Illinois* 
western southern life testimonial policy

Financial Ratings

Ratings agencies consistently recognize us for our financial stability and operating performance.

The Western and Southern Life Insurance Company and its subsidiary, Western-Southern Life Assurance Company, hold the following outstanding ratings:

western southern life insurance company financial ratings

Leadership Means Doing the Right Things 

Management educator and author Peter Drucker once said, “Management is doing things right; leadership is doing the right things.” At Western & Southern Life, we try our best to follow this smart business philosophy. Our executive leaders are continually looking ahead to leverage new technology, grow creative teams of associates and develop innovative new products to provide you with a variety of financial solutions to meet your particular lifestyle and budget. Take a few moments to discover how our leadership team is dedicated to doing the right things for you.

GET TO KNOW OUR LEADERSHIP TEAM

Strength & Stability Since 1888

When it comes to financial services, you want a strong company you can count on in the long run. Since our founding in 1888, we have shown resolve and resiliency throughout challenging economic cycles. Our mutual holding company structure allows us to invest for the long-term without short-term market pressure that often compels higher risks. 

Western & Southern Life's financial strength and stability are the cornerstone of our success. Our strength comes in many forms and from some places you might not expect.

Awards & Recognition

The Stevie® Awards

Silver Stevie® Customer Service Team of the Year-Recovery Situations
Western & Southern Life’s Customer Service Department was recognized in 2019 for demonstrating exceptional skill in rebuilding an underperforming service department.  The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Silver Stevie® Front-line Customer Service Team of the Year
Western & Southern Life’s Customer Service Department was recognized in 2018 for directly engaging customers.  The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Silver Stevie® Woman of the Year in Customer Service
One of Western & Southern Life’s talented Customer Service department associates was recognized in 2018 for achievement in customer service.  The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Bronze Stevie® Customer Service Manager of the Year
One of Western & Southern Life’s talented Customer Service department leaders was recognized in 2019 for achievement in customer service leadership.  The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

 
2020 military friendly employer

Military Friendly® & Spouse Employer

Committed to supporting our military community, Western & Southern Life has been designated as a 2020 Top 100 Military Friendly® Employer and has earned the 2020 Military Friendly® Spouse Employer designation by Victory Media, publisher of G.I. Jobs®.

stevie gold customer service winner 2018

Gold Stevie® Award Sales Meeting of the Year

Western & Southern Life’s 2017 Leaders Sales Meeting was recognized for overall excellence in content creation, delivery and execution. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Platinum Award Customer Experience – Employee Engagement 

Western & Southern Life was recognized in 2016 for building lasting and meaningful relationships with customers and employees. Loyalty360 is an association for customer loyalty and seek to enable to encourage dialogue amongst industry leaders. 

Dalbar Insurance Service Award

Western & Southern Life was recognized in 2017 for exceeding industry norms in key service areas and achieving the highest tier of call center service to customers within the financial services industry.

Newsroom

Keep up to date on the latest happenings inside our company. For news and recent press coverage, visit our newsroom.
IMPORTANT DISCLOSURES
*The opinion presented is applicable to the individual depicted and may vary for others. It does not necessarily reflect the views of Western & Southern Financial Group.