Our Claims Administration Team is ready to assist you with filing a claim on your policy for life insurance, accident insurance or Critical Illness Insurance. We will walk you through the process and answer any questions you have. You can begin the process by filing a claim online or speaking directly with a Claims Administration Representative at 800-926-1315 during our regular business hours:
MONDAY - THURSDAY: 8:00 AM - 10:00 PM ET
FRIDAY: 8:00 AM - 6:00 PM ET
SATURDAY: 9:00 AM - 1:00 PM ET
SUNDAY & HOLIDAYS: Closed
If you have an insurance policy or annuity contract with The Western and Southern Life Insurance Company (Western & Southern Life) and are a My Accounts user, you also can access My Accounts to submit a death or disability claim. If you are not yet familiar with My Accounts, it's quick and easy to complete your My Accounts registration.
Please send your written correspondence to:
The Western and Southern Life Insurance Company
Claims Department
P.O. Box 1399
Cincinnati, OH 45273-9425
Overnight mailings should be sent to:
The Western and Southern Life Insurance Company
Claims Department
400 Broadway
Cincinnati, OH 45201
