Putting Our Customers First

Our state-of-the-art Enterprise Engagement Center works to acquire, service and retain customer and producer relationships. We continue to evolve the vision behind the engagement center by investing in high-quality, easy-to-use solutions that help customers reach their financial goals.

One of the ways we optimized our customer experience was through the opening of the Northern Kentucky University (NKU) Call Center. In 2023, the NKU Call Center more than doubled in capacity. Students answered over 28,000 service calls and they were also able to process almost 20,000 transactions, took 7,100 personal history statements from life insurance applicants and support enterprise licensing, the suitability desk and agency recruiting.

In our tech-driven world, cybersecurity is essential. To help us achieve and maintain the highest level of security, we have developed a comprehensive cybersecurity program that maximizes the latest technology and emphasizes associate education. Our cybersecurity program includes a set of policies, processes and controls based upon the National Institute of Standards and Technology (NIST) Cybersecurity Framework and ongoing risk assessments.

Safeguarding information is at the core of our operational strategy and commitment to the customers we serve. Maintaining a secure environment is a collective effort, and our associates take this responsibility very seriously.