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Let's Connect

Connection builds relationship. And developing our relationship with you is what we value most. We know your time is valuable, so we make it easy to contact us. We're here to provide you with quick, helpful answers and reliable, friendly service. Our dedicated staff of professionals and Customer Service Representatives are ready to help you learn more about our products and services, answer your questions and service your account needs. Connect with us however it's convenient for you.

Give Us a Call

Our Customer Service Representatives are happy to talk with you during business hours. Spanish-speaking representatives are available.
877-367-9734

Let Us Call You

We understand you're busy, so there's no need to wait on hold. Let us call you back in the next few minutes to discuss your request.
Schedule a Callback

Send Us an Email

Send us your inquiry via our simple email submission form. You can expect a confirmation and a response within two business days.
Email Us

Call Center Hours

MONDAY - THURSDAY  8 a.m. - 10 p.m. ET 
FRIDAY 8 a.m. - 6 p.m. ET
SATURDAY  9 a.m. - 1 p.m. ET
SUNDAY  Closed
HOLIDAYS  Closed

Mailing Address

Western & Southern Financial Group
400 Broadway
Cincinnati, OH 45202-3341

Send Us a Fax

Use one of the two fax numbers below to send us your request, inquiry or paperwork.

Power of Attorney or Legal Document
513-362-2359

Medicaid and Government Programs
513-362-2366

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