Meaningful Careers in Customer Service Make All the Difference

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Pursue a Career With Purpose in Customer Service

Are you looking for a fast-paced, fun and rewarding work environment? At Western & Southern Financial Group, our customer service jobs offer you a variety of ongoing professional development and career advancement opportunities. Our team-oriented culture is built around helping associates grow, develop new skills and build meaningful careers with access to leaders who are invested in their success.

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A Variety of Career Opportunities Await You

Choose a customer service discipline that aligns with your skills, interests and experience to move your career forward. Our motivated teams of customer service associates offer you creative, challenging and rewarding opportunities.

Customer Service

Build client relationships by researching, analyzing and resolving service requests and complaints as well as review client accounts to retain business and pursue potential cross-sell opportunities

Inside Sales

Utilize your financial industry knowledge, training and/or experience to provide guidance to customers across our product portfolio following assessments of their current personal financial situations

Contact Center Operations

Actively engage in a spectrum of shared services, including training, workforce management, quality assurance, business and operations analytics, project management and administrative sales and service support

Benefits of Working in Customer Service

Join our collaborative team of over 125 customer service professionals working together to deliver world-class products and services and friendly support to help meet the financial needs of individuals, families and businesses across the country.

Career Advancement

Customer service can be the beginning of a long-term career at Western & Southern. We have a strong history of promoting from within, with opportunities to advance into team leadership, management and specialized roles across our service center. The experience and knowledge you build here can also open doors to career opportunities throughout Western & Southern Financial Group, allowing you to continue growing as your interests and career goals evolve.

Competitive Compensation

We offer you a competitive compensation package with our salaried customer service positions. And if you choose to pursue a career with inside sales, you may enjoy earning an additional bonus based on your performance.

Professional Development

We succeed when you succeed, which is why we offer you tuition reimbursement, professional onsite training and robust leadership coaching and support. Plus, life insurance industry experience is not required for our careers in customer service.

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Have a Question for Us?

If you need assistance or have questions about your application, please reach out to us.

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A Message From Our Chief Customer Officer

“Every interaction with a customer is an opportunity to make a difference, and our associates are at the center of delivering the experience we want Western & Southern to be known for. Just as important, we want this to be a place where you can build a career, whether that means advancing within our service organization or using the skills and experience you gain here to pursue opportunities across Western & Southern.”
- Paul Moore, Senior Vice President & Chief Customer Officer

What Our Customer Service Associates Value Most in Their Jobs

jackie sellmeyer crc service bilingual service team lead

“I've been offered the tools that I need to make a difference in every single interaction I encounter with our customers. Coming from someone that had limited knowledge about the insurance industry, I can honestly say that I learn something new every day.”
— Jackie Sellmeyer - Eec Quality Assurance Analyst¹

Ready to Apply?

Browse a variety of engaging customer service opportunities available.