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call center associate

Meaningful Careers in Customer Service Make All the Difference

Pursue a Career With Purpose in Customer Service

Are you looking for a fast-paced, fun and rewarding work environment? At Western & Southern Financial Group, our customer service jobs offer you a variety of ongoing professional development and career advancement opportunities. Our civic-minded, team-oriented corporate culture supports both your personal and professional growth with access to senior leadership to provide guidance and mentoring to achieve your career goals.

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A Variety of Career Opportunities Await You

Choose a customer service discipline that aligns with your skills, interests and experience to move your career forward. Our motivated teams of customer service associates offer you creative, challenging and rewarding opportunities.

Customer Service

Build client relationships by researching, analyzing and resolving service requests and complaints as well as review client accounts to retain business and pursue potential cross-sell opportunities

Inside Sales

Utilize your financial industry knowledge, training and/or experience to provide guidance to customers across our product portfolio following assessments of their current personal financial situations

Contact Center Operations

Actively engage in a spectrum of shared services, including training, workforce management, quality assurance, business and operations analytics, project management and administrative sales and service support

Benefits of Working in Customer Service

Join our collaborative team of over 125 customer service professionals working together to deliver world-class products and services and friendly support to help meet the financial needs of individuals, families and businesses across the country.

Career Advancement

We take care of our own. Most of our customer service associates are promoted from within. Build a lifelong career with us by taking advantage of career progression inside our team or pursuing an alternate career path in a different area of financial services.

Competitive Compensation

We offer you a competitive compensation package with our salaried customer service positions. And if you choose to pursue a career with inside sales, you may enjoy earning an additional bonus based on your performance.

Professional Development

We succeed when you succeed, which is why we offer you tuition reimbursement, professional onsite training and robust leadership coaching and support. Plus, life insurance industry experience is not required for our careers in customer service.
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Have a Question for Us?

If you need assistance or have questions about your application, please reach out to us.

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Meet Our Vice President

“Our goal is to set you up for success. From new-hire training to our extensive coaching program and a variety of schedules and a fun environment, we believe that happy associates will in turn make happy customers. If you are looking to join a professional organization providing you with exceptional career opportunities, look no further.  ”

- Joseph H. Lynch - Vice President
joseph lynch vice president

What Our Customer Service Associates Value Most in Their Jobs

amy retzch

“ My tenure in the customer service department really established a solid foundation from which I was able to grow a successful long-term career here. I owe so much of my success to my time there and am very grateful for everything that experience offered me.  ”

— Amy Retzsch - Director of Policy Services - Insurance Operations¹ 
jackie sellmeyer crc service bilingual service team lead

“ I've been offered the tools that I need to make a difference in every single interaction I encounter with our customers. Coming from someone that had limited knowledge about the insurance industry, I can honestly say that I learn something new every day. ”

— Jackie Sellmeyer - Bilingual Service Team Lead¹
robert palmer

“ In my first year with the company, I was introduced to courses to help increase my knowledge and skillset. They have provided me with a rewarding career that challenges me and gives me the support I need to be successful. ”

— Robert Palmer - Team Lead- Policy Service¹

Ready to Apply?

Browse a variety of engaging customer service opportunities available. 
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IMPORTANT DISCLOSURES
1 Contributor is an employee of Western & Southern Financial Group. Personal views and opinions expressed are those of the contributor and do not necessarily reflect the views of Western & Southern Financial Group.