group of associates discussing operations

Join Our Insurance Operations Team & Experience the Real Difference You Can Make

Unlock Your Potential With a Career in Insurance Operations

As a member of our Insurance Operations team, you will directly or indirectly support our delivery of outstanding service to our key stakeholders on a daily basis. We offer a variety of positions from entry level to client-facing positions to professional underwriters, trainers and testers to name a few! It is our commitment to place talented individuals in the best position to be successful and to provide all of our associates with development opportunities that allow them to achieve their career objectives.

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A Variety of Departments Offer You Many Interesting Career Paths

Insurance Operations encompasses a number of departments. As an Insurance Operations associate, you will provide our customers and producers with essential services needed to support policy and contract administration through every step of the process, from issue to death claim.

Corporate Records

Maintains policy records for the various subsidiaries by scanning and indexing policy records and other documentation

Underwriting & New Business

Provides service to agents and clients in the completion and underwriting of new business, promotes the placement of business and deliver payment of commissions

Claims Administration

Provides our customers with the highest quality of service and support possible for life, health and annuity claims

Annuity Operations

Serves clients, career agents, independent agents and broker/dealers for fixed, variable and indexed annuities

Policy Services

Administers policy financial transactions and contract updates for all life and health policies

Business Quality Assurance

Provides high quality, skilled testing services for key enterprise systems and offers timely and professional support to business operations' teams

Corporate Mail Center

Processes incoming mail, internal mail delivery and outbound mail to support business operations

Document Services

Provides support in crucial forms work, correspondence updates, bulk mailings and PR content development

Print & Fulfillment

Processes and prints statements, policy documents and bills and fulfills storefront orders to support distribution partners

Benefits of Working in Insurance Operations

Join our collaborative team of nearly 400 professionals who support our six life insurance and annuity companies.

Professional Development

We will support your pursuit of professional development. Whether that’s accomplished through formal degree programs, industry exams and associated designations or a multitude of classroom and online courses, you can count on our support.

Dynamic Growth Opportunities

You will have the opportunity to excel across various departments within Insurance Operations or across the company.

Meaningful Career

The contributions of our associates in our organization positively impact our customers, producers and our company every day.

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Have a Question for Us?

If you need assistance or have questions about your application, please reach out to us.

Contact Talent Acquisition

Meet Our Senior Vice President

““While we continuously evaluate opportunities to improve our processes and technology, we fully recognize that our most valued assets are our associates. We take great pride in the talent that exists in our organization and are proud to offer you opportunities to grow your professional career within the company.””
- Lisa Fangman - Senior Vice President

Meet Lisa Fangman

What Our Insurance Operations Associates Value Most in Their Jobs

“ Hard work and talent is recognized at Western & Southern. In 15 years, I’ve gone from an entry level professional to a senior department leader.”
— Aaron Wolf - Vice President & Chief Underwriter¹

“ It didn’t take me long to realize that Western & Southern was a place to grow a long-term career. I could immediately see their investment in me as an asset and their commitment to helping me grow and advance my career. ”
— Amy Retzsch - Assistant Vice President, Policy Services¹

“ I'm able to leverage an economics background to analytically solve real issues that impact financial performance and client satisfaction. I'm stretched every day to think through more efficient ways to deliver the best client experience possible, and I love it!”
— Justin Payne - Assistant Vice President, Claims¹

Ready to Apply?

Browse a variety of engaging insurance operations opportunities available.