Associates applauding at a presentation

Supporting Our Associates

At Western & Southern, where we focus on creating value through everything we do, we believe our culture sets us apart. It defines how we work with our business partners and fosters the financial strength that provides each of our associates the opportunity to achieve their career objectives and contribute in a significant way to our company’s future success.

Our Culture

We firmly believe that if we are here for our associates, they will be here for our customers.
Associates talking in meeting room

Cultivating a Culture of Excellence

Our unique culture helps us create value for our customers, associates and the communities we serve. We hire and develop associates who are driven to excel, make sensible decisions and possess an uncompromising work ethic.

Equally important are a common commitment to treating our associates with dignity and respect, an insistence on keeping our egos in check, and a recognition that to build something bigger than ourselves, we must collaborate effectively.

Many of our greatest ideas come from a rich and diverse mix of minds, backgrounds and experiences, and we are committed to maintaining a work environment that provides equal opportunities to all of our associates.

Our Commitment

We are invested in our associates’ success and being the ideal place for a career.
Two coworkers working on white board

We Listen & Grow Together

Through our Operational Excellence program, associates have a common way to prioritize and visually see the progress of their work, change how work is done by sharing ideas and feedback, and implement process improvement through a collaborative approach. The initiative helps associates learn new skills and drive efficiencies so we can deliver results that bring greater meaning to our work while enhancing the customer experience.

Last year, our associates implemented improvement ideas that helped save more than $570,000 and 44,000 associate work hours.

Young woman working on laptop

Investing in Our People

We help our customers prepare for their financial futures and set out to do the same for our associates.

Associates have access to flexible and highly subsidized insurance coverage plans that include medical, prescription drug, vision and dental, short-term and long-term disability and life insurance benefits. And, because we understand that health and wellness extends beyond medical, dental and vision, our associates enjoy a variety of additional benefits, including:

  • Guidance Resources® assistance program
  • Nutrition and smoking cessation programs
  • Fertility and family building coverage
  • Free on-site flu shots, mammograms and blood chemistry screenings
  • Associate travel and entertainment discounts
  • Ergonomic assessments and massage therapy
  • Voluntary benefits such as identity theft insurance, pet insurance and more

Base-level medical insurance premiums are company-paid

1 of 15
Only 15 Fortune 500 companies provide a traditional paid pension plan, and Western & Southern is one of them

Courses offered through our award-winning talent development program


For us, it's about doing what we love in a place where we can thrive, with the best people in the world.
Three employees talking together in lobby

An Ideal Place For a Career

Long tenure, a high rate of internal promotions and plentiful associate job referrals are indicators that we are the ideal place for a career.

     10.5 years: Average tenure of our home office associates

     1 out of 2: Associates with five or more years of continuous service to our company

     18% internal promotions: Associates receiving promotions, and 22% of them were to management positions


Celebrating our associates is an important way we recognize their contributions and talents.
Families in field watching fireworks display

Recognizing Exceptional Efforts

Each year we recognize leadership qualities, vision, commitment to our customers and much more through our corporate awards. Some of our company awards include:

  • Heart of the Customer Award
  • Humanitarian Award
  • Leadership Award
  • Lives the Culture Award
  • Vision Award
  • William J. Williams Associate and Team of the Year Awards

In addition, monetary awards and our Associate Appreciation festivities, including a picnic at Cincinnati's famous W&S/WEBN Fireworks show, are other ways we demonstrate our appreciation.

Explore Our Corporate Responsibility Report

Cover page of the 2022 Corporate Responsibility Report

Want the Full Report?

Our Corporate Responsibility Report focuses on our relationship of responsibility to you and the communities we serve. Accomplishing our mission relies on key practices and policies designed to leave a positive impact on you, our communities and the world.