DALBAR Ranks Western & Southern Life Among Top Five Call Centers

Western & Southern Financial Group •
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DALBAR, a leading financial services market research firm, has ranked Western & Southern Life fifth among top call centers, recognizing the customer-focused service of our Client Relationship Center (CRC) Service and Agency Operations Support (AOS) teams. This marks the fifth consecutive year that the call center has ranked in the top five.

After monitoring and benchmarking the quality of service that policyholders receive when calling their life insurance providers throughout the year, DALBAR publishes an annual ranking of the level of telephone service. These rankings are based on the following four criteria: the representative’s attitude, the level of accommodation, the level of expertise displayed, and how effectively interruptions to the flow of the call were handled.

“CRC Service and AOS are proud to be recognized for five consecutive years by DALBAR for the level of service provided to our customers,” Jessica Bush, director, customer service – CRC, W&S Agency Group, said. “We strive to put the heart of the customer at the heart of our business in all we do.”