Western & Southern Financial Group (Western & Southern) has been awarded a 2019 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of Customer (VoC) category. This honor demonstrates Western & Southern’s exceptional commitment to our customers.
Confirmit’s ACE Awards program was established in 2005 to honor their clients’ dedication to using the voice of the customer to drive business success. As a recipient of a Confirmit ACE Award, Western & Southern has demonstrated its dedication to customers and successful application of its VoC program to ensure the company makes better decisions and sees better outcomes.
“We are very proud to be a recipient of a 2019 Confirmit ACE Award, as it reinforces our enterprise-wide commitment to putting the heart of our customers at the heart of our business each and every day,” said Andrea Clark, AVP Experience Strategy, Western & Southern Financial Group. “Working alongside Confirmit, we have built a VoC program that provides us with regular insights from a variety of our customers so that we may expand and improve experiences across all aspects of doing business together. We labeled our program ‘Heart of Customer’ because beyond the business transaction, we value the relationships and bonds we create together for the long term.”
Western & Southern’s Heart of Customer program draws on the authentic voices of customers to design experiences that are most important and impactful to growing long-term relationships across Western & Southern’s family of companies. The program seeks customer and associate perspectives for B2B, B2C and institutional clients in four key areas: ease of doing business, customer satisfaction, net promoter score and relationship level.
“We are delighted to honor Western & Southern with a 2019 Confirmit ACE Award,” said Ken Østreng, CEO of Confirmit. “Customer experience is a critical component of great business decision-making and it is wonderful to be able to recognize organizations who truly understand this. The Confirmit team is proud to work with companies who are committed to a customer-centricity across the entire experience ecosystem.”
About Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2018 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2017. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period.
Confirmit is the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, RS Components, QRS, and Swisscom. Visit www.confirmit.com for more information.
About Western & Southern Financial Group
Founded in Cincinnati in 1888 as The Western and Southern Life Insurance Company, Western & Southern Financial Group, Inc. (Western & Southern), a Fortune 500 company, is now the parent company of a group of diversified financial services businesses. Its assets owned ($54 billion) and managed ($25.3 billion) totaled $79.3 billion as of March 31, 2019. Western & Southern is one of the strongest life insurance groups in the world. Its seven life insurance subsidiaries (The Western and Southern Life Insurance Company, Western-Southern Life Assurance Company, Columbus Life Insurance Company, Gerber Life Insurance Company, Integrity Life Insurance Company, The Lafayette Life Insurance Company, and National Integrity Life Insurance Company) maintain very strong financial ratings. Other member companies include Eagle Realty Group, LLC; Fort Washington Investment Advisors, Inc.;1 IFS Financial Services, Inc.; Touchstone Advisors, Inc.;1 Touchstone Securities, Inc.;2 W&S Brokerage Services, Inc.;2 and W&S Financial Group Distributors, Inc. Western & Southern is the title sponsor of six major community events every year, including the Western & Southern Open, a premier event in the U.S. Open Series played each August by the world’s top-ranked professional male and female tennis players.
1 A registered investment advisor.
2 A registered broker-dealer and member FINRA/SIPC.
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