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Western & Southern Wins 2020 Voice of the Customer Award

Western & Southern Financial Group •
Confirmit ACE Award
Western & Southern Financial Group has won the 2020 Confirmit Achievement in Customer Excellence (ACE) award for our Heart of the Customer™ program for the second year in a row. This achievement recognizes Western & Southern for our customer experience strategy that focuses on listening to customers and using those insights to continuously enhance experiences. 
 
Western & Southern's Heart of the Customer approach leverages the authentic voices of our customers to help design experiences that make it easy to do business with us, adds value well beyond great products and solutions, and creates what we call “Magical Moments” for the customers we have the privilege to serve. Most recently, Western & Southern's Customer Experience team created an online internal knowledge center for associates to tap into the latest research and insights around our customers ever changing needs through COVID-19. This allows us to better understand, better help and best serve our valued customers during this unprecedented time, and beyond.

All combined, Western & Southern's Heart of the Customer approach, coupled with our enterprise focus on customer obsession as a strategic imperative, further deepens relationships, continues to drive growth and ultimately pays well-earned dividends of trust, loyalty and advocacy.
 
Confirmit is a leading global solutions provider for Voice of the Customer, customer experience and market research.