The Western and Southern Life Insurance Company (Western & Southern Life) has been recognized by DALBAR as one of the top three insurance companies for contact center customer service.
We are honored to receive the DALBAR recognition, proving that our efforts are paying off.
The ranking was awarded to Western & Southern Life after DALBAR research revealed the top needs of wealthy investors when calling a financial services firm and what firms are meeting those needs. Western & Southern Life was ranked second among three insurance firms that consistently provide accurate, thorough responses and ensure no questions remain before ending each call.
"The foundation of Western & Southern Life's vision is a deep commitment to our customers. In the past two years, we've launched two initiatives focusing on enhancing the customer experience," said Troy D. Brodie, president of W&S Agency Group, Western & Southern Life's career agent sales force. "We are honored to receive the DALBAR recognition, proving that our efforts are paying off."
This is the third recognition for Western & Southern Life from DALBAR. For the fourth quarter of 2015, DALBAR ranked WSLife.com No. 22 among the top 25 Web-based technology firms within the insurance, annuity, and mutual funds industry. Western & Southern Life also earned the DALBAR 2014 Financial Services Communications Seal for its Consumer Life Insurance & Annuity website (based upon its No. 12 ranking for the fourth quarter of 2013).
DALBAR develops standards for – and provides research, ratings and rankings of – the many factors that influence a firm's overall customer service experience.
About Western & Southern Life
The Western and Southern Life Insurance Company, and its wholly owned subsidiary Western-Southern Life Assurance Company (both known as Western & Southern Life), are members of Western & Southern Financial Group (Western & Southern) and offer life insurance, interest-sensitive life insurance, fixed annuities, retirement strategies and personalized needs analysis for individuals, families and businesses in the middle-income market. It serves customers through 148 field offices nationwide, plus www.westernsouthern.com/wslife and a call center known as the Client Relationship Center at the company's headquarters in Cincinnati. The company is a 2016 Top 100 Military Friendly® Employer and Military Friendly® Spouse Employer. For financial tools, career opportunities and product information, visit www.westernsouthern.com/wslife.
About Western & Southern Financial Group
Founded in Cincinnati in 1888 as The Western and Southern Life Insurance Company, Western & Southern Financial Group, Inc. (Western & Southern), a Fortune 500 company, is now the parent company of a group of diversified financial services businesses. Its assets owned ($47.2 billion) and managed ($22.3 billion) total $69.5 billion as of Sept 30, 2017. Western & Southern is one of the strongest life insurance groups in the world. Its six life insurance subsidiaries (The Western and Southern Life Insurance Company, Western-Southern Life Assurance Company, Columbus Life Insurance Company, Integrity Life Insurance Company, The Lafayette Life Insurance Company and National Integrity Life Insurance Company) maintain very strong financial ratings and a Comdex Ranking of 96. Other member companies include Eagle Realty Group, LLC; Fort Washington Investment Advisors, Inc.¹ IFS Financial Services, Inc.; Peppertree Partners LLC¹; Touchstone Advisors, Inc.¹; Touchstone Securities, Inc.²; W&S Brokerage Services, Inc.²; and W&S Financial Group Distributors, Inc. For more information on the Western & Southern family of companies, visit www.westernsouthern.com. Western & Southern is the title sponsor of the Western & Southern Open (www.wsopen.com), a premier event in the U.S. Open Series played each August by the world's top-ranked professional male and female tennis players.
1 A registered investment advisor.
2 A registered broker-dealer and member FINRA/SIPC.
For current ratings, please visit www.westernsouthern.com/about/financial-information/financial-ratings.