DALBAR, a leading financial services market research firm, has ranked the Western and Southern Life Insurance Company (Western & Southern Life) fourth among top call centers. This marks the fourth consecutive year that it has ranked in the top five.
After monitoring and benchmarking the quality of service that policyholders receive when calling their life insurance providers throughout the year, DALBAR publishes an annual ranking of the level of telephone service. These rankings are based on the following four criteria: the representative’s attitude, the level of accommodation, the level of expertise displayed, and how effectively interruptions to the flow of the call were handled.
“The foundation of Western & Southern Life’s vision is a deep commitment to our customers,” said Troy Brodie, President and Chief Marketing Officer W&S Agency Group. “This recognition is certainly gratifying to us, as it proves that our efforts to provide a superior customer experience are paying off.”
Western & Southern Life’s call center service team, consisting of 43 associates, provides customers help with policy questions, changes, claims and more.
About Western & Southern Life
The Western and Southern Life Insurance Company, and its wholly owned subsidiary Western-Southern Life Assurance Company (both known as Western & Southern Life), are members of Western & Southern Financial Group (Western & Southern) and offer life insurance, interest-sensitive life insurance, fixed annuities, retirement strategies and personalized needs analysis for individuals, families and businesses in the middle-income market. It serves customers through 123 field offices nationwide, plus WSLife.com and a call center known as the Client Relationship Center at the company’s headquarters in Cincinnati. The company is a 2019 Top 100 Military Friendly® Employer and Military Friendly® Spouse Employer. For financial tools, career opportunities and product information, visit WSLife.com.
About Western & Southern Financial Group
Founded in Cincinnati in 1888 as The Western and Southern Life Insurance Company, and celebrating 130 years this year, Western & Southern Financial Group, Inc. (Western & Southern), a Fortune 500 company, is now the parent company of a group of diversified financial services businesses. Its assets owned ($48 billion) and managed ($27 billion) totaled $75 billion as of Sept. 30, 2018. Western & Southern is one of the strongest life insurance groups in the world. Its six life insurance subsidiaries (The Western and Southern Life Insurance Company, Western-Southern Life Assurance Company, Columbus Life Insurance Company, Integrity Life Insurance Company, The Lafayette Life Insurance Company and National Integrity Life Insurance Company) maintain very strong financial ratings. Other member companies include Eagle Realty Group, LLC; Fort Washington Investment Advisors, Inc.;1 IFS Financial Services, Inc.; Peppertree Partners LLC;1 Touchstone Advisors, Inc.;1 Touchstone Securities, Inc.;2 W&S Brokerage Services, Inc.;2 and W&S Financial Group Distributors, Inc. Find more information on the Western & Southern family of companies. Western & Southern is the title sponsor of six major community events every year, including the Western & Southern Open, a premier event in the U.S. Open Series played each August by the world’s top-ranked professional male and female tennis players.